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  • Purchase online
    • Free delivery within 4 working days.
    • Free returns within 30 working days. The returns information can be found included in the package.
    • Secure payment with PayPal, credit or debit card.
      Once an order is successfully completed, we will send an order confirmation to the email address provided.
    • Get in touch with customer services 8 am – 8 pm Monday – Friday and 9 am – 12 am on Saturdays via the following email address:

      Germany: service.en@silhouette.com

      Our       Terms & Conditions
  • Try on at a Click & Collect partner optician.
    • Select a Click & Collect partner optician near you.
    • Arrange an appointment to try on the glasses at your Click & Collect partner optician. During your consultation, you will have the chance to discuss customisation and prescription glazing options.
    • We will send the products in your Click & Collect basket to the partner optician you have selected completely free of charge. They should arrive at the optician within 3-4 working days.
    • The actual price varies from one Click & Collect partner to another. The price excludes prescription glazing. Only pay for the items you like directly at the optician.
  • Purchase online
    • Free delivery within 4 working days.
    • Free returns within 30 working days. The returns information can be found included in the package.
    • Secure payment with PayPal, credit or debit card.
      Once an order is successfully completed, we will send an order confirmation to the email address provided.
    • Get in touch with customer services 8 am – 8 pm Monday – Friday and 9 am – 12 am on Saturdays via the following email address:

      Germany: service.en@silhouette.com

      Our       Terms & Conditions
  • Try on at a Click & Collect partner optician.
    • Select a Click & Collect partner optician near you.
    • Arrange an appointment to try on the glasses at your Click & Collect partner optician. During your consultation, you will have the chance to discuss customisation and prescription glazing options.
    • We will send the products in your Click & Collect basket to the partner optician you have selected completely free of charge. They should arrive at the optician within 3-4 working days.
    • The actual price varies from one Click & Collect partner to another. The price excludes prescription glazing. Only pay for the items you like directly at the optician.
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